Broad Function:
- Work closely with the Physiotherapist, Occupational Therapist and Therapy Assistant in the provision of customer-focused and efficient service to the Rehabilitation Department patients
- Perform patient registration, appointment scheduling, transportation booking, billing, and cash collection
- Provide prompt and professional services to customers
- Collect and monitor feedback for the Rehabilitation Department
- Churn out statistics and prepare reports
Roles & Responsibilities:
Administration & Personnel
- Perform daily Rehab patients registration, transportation booking, appointment scheduling, follow-ups, and transport scheduling
- Perform daily ILTC claim and update daily DRC / Rehabilitation services statistics
- Attend the Monthly Departmental meeting
- Replenishing the Rehab Department (SUMC and SWMC DRC) inventory when stock is low
- Ad hoc job that is assigned by the reporting officer
- To work on ad hoc weekends during events to facilitate the department's operations
- To assist with ferrying clients from the transportation drop-off point to the centre
Financial
- Effectively handles all transactions, payments and ensures proper documentation.
- Tally and check end of day collection and supporting documents.
- Ensure all claims are organized and in order
Public Relations
- Ensure a high standard of professional services to the client
- Maintain a warm, friendly, safe, clean, and customer-centred work environment
- Attend to any group feedback when needed
- Work well with other departments such as finance, medical centre, etc.
Job Requirements:
- Minimum GCE N or O levels
- Minimum 1 to 2 years of relevant working experience in healthcare or relevant sectors
- Preferably with ILTC setting experience (centre-based care)
- Possess good customer service skills and stron passion to serve the patients
- Excellent interpersonal and communication skills
- Proficient in MS Office
- Good team player
- Hardworking and takes initiative
- Willing to learn on the job and open to learn the systems
- Ability to multi-task
- Ability to handle sensitive documents for the department spelling
- Comfortable and trustworthy to deal with money
