Clinical Assistant / Front Office Receptionist

Join HelloPhysio

HelloPhysio is seeking a Front Office Assistant / Receptionist to support our physiotherapy clinics in Singapore.

This role is suited to someone who is organised, dependable, and comfortable working in a patient-facing healthcare setting. You will help manage daily front desk operations, support appointment scheduling, handle administrative tasks, and create a calm, welcoming experience for every patient.

You will work closely with our physiotherapists and clinic team to keep the clinic running smoothly and to support high standards of patient care.

Full-time, hourly positions are available. This role may involve work at our clinic locations in Orchard Road (Wisma Atria) and Raffles Hotel Arcade, including Saturdays during clinic opening hours.

Position

Front Office Assistant / Reception

Key responsibilities

Welcome patients and visitors in a warm, professional manner

Patient follow-up and reminders: Send appointment reminders and follow up on missed appointments, cancellations or pending bookings.

Coordinate schedules across multiple practitioners and clinic locations

Register new and returning patients accurately and efficiently

Answer phone, email, and front desk inquiries in a timely and professional way

Process payments, reconcile daily collections, and help with end-of-day closing.

Support insurance claims, billing, payment collection, and receipt issuance

Help manage referrals, medical reports, and communication with insurers or referring doctors where needed.

Maintain accurate patient records and ensure administrative documentation is complete

Help monitor clinic flow so appointments run smoothly and on time

Communicate clearly with physiotherapists and other team members about schedule changes and patient needs

Ensure reception, waiting area, and treatment spaces are tidy, stocked, and presentable.

Support day-to-day clinic operations, including general front desk and administrative duties as needed

Ideal candidate

Experience in a healthcare or clinic setting is preferred

Warm, respectful, and patient-centred in approach

Strong communication and interpersonal skills

Organised, detail-oriented, and able to manage multiple tasks well

Comfortable handling administrative work with accuracy and discretion

Available to work Saturday mornings

Minimum Diploma or Degree qualification

Salary

Full-time, hourly salary: $15 per hour

Locations

Orchard Road (Wisma Atria)

Raffles Hotel Arcade

Hours

Clinic opening hours, which may include Saturdays

To apply

Please send your CV, current salary, and expected salary to [Confidential Information]. Applications without this information will not be reviewed. Please do not call.

Malaysians, Permanent Residents, and Singapore Citizens are strongly encouraged to apply. Only shortlisted candidates will be contacted.