Job Description

Location:
Clinic at Novena Medical Center, Singapore

About Us:

Our clinic is committed to delivering high-quality medical care tailored to the Singapore community. We adhere to Singapore healthcare standards and prioritize patient comfort, safety, and satisfaction.

Job Description:

We are looking for a reliable Clinic Support & Admin Assistant to provide administrative, marketing and patient service support. This role works closely with the Clinic Director and ensures smooth clinic operations and excellent patient care.

Responsibilities:

Assist the Clinic Director with miscellaneous marketing and research tasks.
Manage front desk reception, patient registration and enquiries.
Schedule, coordinate and reschedule patient appointments send reminders.
Conduct post-consultation follow-ups and assist with health screenings.
Collate laboratory results, x-ray reports and specialist findings for documentation and follow-up.
Maintain clear communication with patients, providing updates on wait times and visit arrangements.
Support Clinic's doctors and nurses with referrals, results and next appointments.
Track patient feedback, handle service recovery and ensure a positive patient journey (pre-visit, visit, post-visit).
Perform any other duties as assigned by Management.

Requirements:

Strong communication and organizational skills.
Prior experience in healthcare, hospitality or customer service preferred.
Fluent in Mandarin and English (both spoken and written).
Ability to multitask and work well in a fast-paced environment.
Singaporean or Singapore PR preferred.

Qualifications:

Experience in patient relations, clinic front office, medical concierge or luxury hospitality.
Strong communication and service recovery skills calm and solution-oriented.
Languages: Professional proficiency in English and Chinese (Mandarin) (Japanese is a strong plus)