[Job ID: 1493952]
Responsibilities:
- Handle reception duties and attend to outpatient registration when required.
- Respond to Japanese-speaking patient phone calls in Japanese.
- Reply to Japanese-speaking patient email enquiries in Japanese.
- Provide support to clinical operations during peak periods, including preparation tasks such as packaging or assisting sections experiencing high workload.
- Prepare and send monthly emails to corporate Japanese-speaking and English-speaking clients regarding medical certificate (MC) matters in Japanese and English as required.
- Prepare quotations in both Japanese and English for Japanese-speaking and English-speaking clients and stakeholders.
- Send monthly MC reports to corporate clients.
- Compile monthly production reports using Excel.
- Assist with ad-hoc sales support duties such as photography for clinic use and preparation of additional reports when required.
Requirements:
- Working experience in any field or position.
- Proficiency in Japanese for liaising with Japanese-speaking patients, clients and stakeholders.
- Basic computer literacy, including common office applications.
- Strong communication and interpersonal skills.
- Customer-oriented attitude with a pleasant and patient-friendly disposition.
- Ability to multitask and perform well in a fast-paced environment.
- Willingness to work overtime during peak periods when required.
- Willingness to work on Saturdays (morning shift only).
If you are interested in the role, please feel free to contact me at
[Confidential Information]
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EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771
