Company Overview
The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products.
Job Summary
Support daily clinic operations, customer service, content creation, and online sales to ensure a smooth client experience and effective digital marketing for a plant-based skincare practice.
Responsibilities
Customer Service & Front Desk Support
- Greet and assist walk-in clients and respond to appointment enquiries to ensure positive client interactions
- Manage appointment bookings, confirmations, and reminders to optimize scheduling efficiency
- Deliver friendly and professional customer service to enhance client satisfaction
- Process payments and perform basic cashiering accurately
- Maintain a smooth and welcoming client experience throughout visits
Administrative & Operations Support
- Perform daily administrative and coordination tasks to support clinic operations
- Organize and maintain filing of invoices, receipts, records, and documents for easy retrieval
- Conduct stock checks, arrange stock, and monitor inventory levels to support supply management
- Coordinate with suppliers, couriers, and delivery personnel to ensure timely deliveries
- Support data entry and other operational tasks as needed
Content & Social Media Support
- Create, film, photograph, and edit engaging content for social media and digital platforms
- Assist with TikTok LIVE setup, broadcasts, and related activities to support live marketing efforts
- Perform photography, videography, graphic design, and video editing tasks to maintain content quality
- Maintain content schedules and assist with social media campaigns to ensure consistent posting
- Support ad hoc media, creative, and digital marketing activities to boost brand presence
Online Sales & Fulfilment Support
- Check, process, pack, and prepare online sales orders accurately for dispatch
- Verify order accuracy before fulfilment to minimize errors
- Organize inventory and prepare products for online sales activities
Clinic Operations & Upkeep
- Maintain neatness and presentation of reception, treatment rooms, and common areas
- Assist in upholding clinic presentation standards and operational readiness
- Coordinate towel, linen, and pantry supplies to support clinic needs
- Help sustain a clean, calm, and comfortable environment for clients and staff
Equipment & Diagnostic Support
- Operate basic skin analysis and diagnostic equipment following training
- Assist with preparation and setup for treatments to ensure smooth operations
- Handle clinic equipment properly and maintain readiness for use
Preferred competencies and qualifications
- Minimum GCE O Level qualification
- Prior experience in customer service, administration, content creation, social media, or video editing
- Familiarity with CapCut, Canva, Photoshop, video editing applications, or similar software
- Comfortable using computers, email, WhatsApp, smartphones, cameras, and basic digital systems
- Good spoken and written English
- Ability to communicate effectively in Chinese for social media content, live broadcasts, and customer interactions
- Strong organizational skills with the ability to multitask calmly
- Pleasant communication and customer service skills
- Good attention to detail and visual presentation standards
- Ability to work independently and collaboratively within a team
