You will be part of the Denticare HQ team supporting the operations for a chain of dental clinics island-wide. Your role is to ensure the smooth daily operations of the clinics and assist with any issues that may arise. You will also be involved in planning and implementing new initiatives, which includes setting up of new clinics, new services, improving current work processes, etc.
Main Responsibilities
- Feedback Management
Manage patient enquiries and feedback
Collaborate with stakeholders to resolve feedback, including communication with doctors and staff
Assist in drafting written replies as needed
Ensure clinic staff comply with service standards - Facilities Management
Oversee clinic facilities by coordinating with contractors and vendors
Respond to faults and liaise with external vendors for rectification
Support renovation works for new and existing clinics
Maintain administration and documentation for maintenance works and projects - IT Systems
Address user queries and provide support for incident resolution
Train staff on applications and new enhancements
Manage application vendors, coordinating vendor management activities and ensuring adherence to company policies - Dental Implant Inventory Management
Manage requests, procurement, and invoicing for dental lab and implant purchases
Ensure accurate expense allocation for dental lab and implants
Ensure timely delivery and accurate accounting of implant stock - Mobile Dental Clinic (MDC)
Plan and coordinate MDC activities, including logistics and service setup
Assist with administrative tasks related to MDC, including record keeping
Schedule deployments and meetings, conduct site recces, and manage client expectations - Others
Assist the manager with process improvement initiatives and ad-hoc administrative tasks
Undertake additional duties assigned by the immediate supervisor
Requirements
- Self-driven individual
- A team-player who can work independently.
- Good interpersonal and communication skills (written and oral)
- Highly organized and able to multi-task
- Degree in any Discipline
- Experience in dental or healthcare operations will be advantageous
- Willing to travel to clinics as part of work. May be occasionally be required to work on weekends
