Clinic Manager

Clinic Manager (Full-time)

As a Clinic Manager, you will oversee the daily operations of the clinic, support healthcare professionals, and ensure a smooth patient experience.

Key Responsibilities

1. Patient Registration & Frontline Operations

• Ensure the clinic, medical devices and clinic equipment are in working order prior to the start of the shift.
• Register patients and verify eligibility for government schemes and corporate benefits.
• Update Third-Party Administrator (TPA) benefits in the clinic management system (CMS).
• Dispense medications accurately, ensuring the correct medication, dosage, quantity, and administration instructions are provided to the right patient.
• Assist patients with appointment scheduling and follow-up visits.
• Attend to patient enquiries via phone, WhatsApp, and email.

2. Administrative & Operational Support

• Manage petty cash opening balances and ensure POS systems are functioning properly.
• Perform accurate data entry into Electronic Medical Record (EMR) systems.
• Prepare, print, scan, and upload medical forms, referrals, laboratory, and radiology documents into the patient portal/CMS.
• Maintain proper filing, documentation, and attendance records.
• Process claims promptly (e.g. CHAS, HSG, Medisave, TPA claims).
• Perform end-of-day closing duties, including reconciliation of daily takings.
• Monitor clinic operations, including fridge temperature logs, sharp box disposal, housekeeping, and equipment maintenance.
• Track and release patient reports in a timely manner.
• Liaise with external vendors such as laboratories and radiology providers.
• Carry out any other duties assigned by the Doctor.

3. Clinical Support

• Replenish medications, consumables, and treatment room supplies.
• Assist clinicians during procedures, provide chaperoning.
• Perform basic clinical procedures such as ECGs and recording patients vital signs.
• Clean, sterilise, and maintain medical instruments and equipment

Ideal Candidate Profile

• Able to work on weekends
• Minimum GCE N Level qualifications.
• Prior experience in healthcare, hospitality, or customer service environments is preferred.
• Familiarity with SGiMED is advantageous.
• Comfortable with technology and computer systems.
• Strong interpersonal, communication, and organisational skills.
• Able to work independently.
• Proficiency in multiple languages is an advantage.

Salary will be commensurate with qualifications and relevant experience.