Company Overview / Employee Value Proposition
Dr Foot Podiatry is a leading Singapore clinic specializing in foot and lower limb health. We provide advanced treatments for conditions like plantar fasciitis and diabetic foot issues, focusing on compassionate care and patient education to promote long-term recovery.
Job Summary
The Clinic Manager is accountable for the overall operational excellence, financial performance, regulatory compliance, staff leadership, and patient experience at Dr Foot Podiatry Clinic. This role ensures the clinic runs efficiently, profitably, and in alignment with Dr Foot Podiatry brand promise of high-quality, patient-centered care. The Clinic Manager serves as the key operational leader, bridging clinical teams, administrative staff, and management to drive sustainable growth and service excellence.
Responsibilities
- Lead daily clinic operations to coordinate patient journeys and ensure seamless service delivery
- Support podiatrists by coordinating consultations and treatment procedures to optimize clinical workflows
- Manage appointment schedules to achieve timely patient service and operational efficiency
- Ensure clinic operations comply with regulatory standards and Company policies
- Deliver professional and courteous patient service to uphold high-quality care standards
- Identify and implement process improvements to enhance service outcomes and operational productivity
- Manage patient feedback and complaints promptly to facilitate effective service recovery
- Guide staff on incident management and uphold service standards across the clinic
- Assist doctors during consultations, examinations, and aesthetic treatments to support clinical workflows
- Oversee patient transitions within the clinic to ensure smooth movement through treatment stages
- Maintain accurate clinical records and ensure a clean, safe, and compliant clinical environment
- Develop and refine operational workflows to improve service delivery experience and clinic efficiency
- Support sales planning by following up with patients, coordinating appointments, and converting leads
- Collaborate with management and marketing agencies to drive lead generation and review campaign effectiveness
- Allocate staff resources to maintain adequate clinic coverage and optimize manpower efficiency
- Assist in recruitment, training, and ongoing coaching of consultants, therapists, and new joiners to build team capability
- Manage clinic resources by monitoring inventory, replenishing stock, and maintaining accurate records
- Support budgeting and cost control initiatives related to clinic operations
- Perform additional duties as assigned by supervisors or management, adhering to Company policies and acting in the Company's best interests
Skills & Competencies
- Coordinate clinic operations to manage patient flow, schedules, and daily activities effectively
- Apply knowledge of patient service standards, clinical support processes, and compliance requirements to maintain quality care
- Guide, coach, and support clinic staff in delivering consistent service and operational execution
- Lead and manage people to foster a productive and cohesive team culture
- Communicate clearly and resolve conflicts to maintain a positive clinic environment
- Organize tasks with attention to detail and proactively address operational needs
- Maintain a customer-centric approach to enhance patient satisfaction
- Adapt and perform effectively in a fast-paced healthcare environment
- Utilize clinic management systems and MS Office/Google Workspace to support operational tasks
- Collaborate as a team player to shape and sustain a cohesive clinic culture
