Clinic Manager (Camden/Novena)

1. Full Clinic Operations Leadership

. Oversee end-to-end clinic operations including registration, nursing, diagnostics, and reporting
. Ensure smooth patient flow, service continuity, and overall operational efficiency
. Take full accountability for daily clinic performance and outcomes

2. Staff Leadership & Workforce Management

. Lead and manage all clinic staff including operations and nursing teams
. Plan manpower deployment, rostering, and workload distribution
. Oversee staff performance, development, and disciplinary standards

3. Service Quality & Patient Experience

. Ensure consistently high standards of patient care and service delivery
. Manage patient feedback, complaints, and service recovery cases
. Drive continuous improvement in patient experience and service excellence

4. Corporate Health Screening Management (if needed)

. Oversee planning and execution of corporate screening programmes (onsite and in-clinic)
. Ensure readiness of manpower, equipment, and operational logistics
. Coordinate with sales and corporate teams for smooth delivery

5. Operational Efficiency & Process Improvement

. Monitor clinic KPIs including waiting time, throughput, and productivity
. Lead implementation of workflow improvements and operational enhancements
. Ensure adherence to SOPs and standardised processes

6. Inventory, Vendor & Resource Management

. Oversee clinic inventory, consumables, and equipment management
. Manage vendor relationships for procurement and maintenance
. Ensure cost efficiency and minimise operational wastage

7. Compliance & Regulatory Governance

. Ensure full compliance with MOH regulations, PDPA, and internal policies
. Maintain audit readiness and complete documentation standards
. Enforce infection control, safety, and clinical governance standards

8. Financial & Administrative Oversight

. Monitor clinic financial performance including revenue and operating costs
. Oversee budgeting, cost control, and resource optimisation
. Ensure accurate administrative reporting and documentation

9. Health Screening Reporting & Data Oversight

. Oversee extraction and compilation of screening data from systems
. Ensure accuracy and completeness of daily, weekly, and monthly reports
. Validate operational reporting for management and corporate stakeholders