Clinic Executive - Vaping Cessation Clinic (1 year contract)

Position Overview

The Health Promotion Board is seeking a dedicated Clinic Executive to support the daily operations of our counselling clinic for vaping cessation whilst providing comprehensive programme management support. This roleinvolvesproviding administrative and operational supportto ensure smooth operations.

Key Responsibilities

1)Clinic Support

• Maintainappointmentreschedulingrecords

• Handle patient enquiries and provide information about clinic services

• Maintain patient documentation and ensure proper filing systems

• Assistwithdaily backup ofattendee listingand record

• Extract and shareclinicdataon weekly basis

• Collect and compile operational dataforperformance monitoringasrequired

• Support quality improvement initiatives through comprehensive data collection and analysis

• Manageclinicmailboxandaddressenquiries

• Maintainaccuraterecords of allcommunicationinteractions forclinic

• Maintain professional communication standardsto allenquiries

• Provide backup support for various clinic functions as needed

• Any other administrative work that may berequiredto supportclinicoperations

2)Programme Support

• Process validation test applications andmaintaintest appointment scheduling

• Conduct virtual validation test and verify validation test results

• Process incentive disbursements to participants

• Update andmaintainparticipant database and programme touchpoint locations asrequired

• Coordinate distribution of programme collaterals and materials

• Track logistic flow of inventory movement between vendors and storage facilities

• Monitor stock levels and coordinate replenishment as needed

• Extract and shareprogramme dataon weekly basis

• Collect and compileprogrammeoperational dataforperformance monitoringasrequired

• Manage shared mailbox and address member of public queries

• Maintainaccuraterecords of all participant interactions for programme

• Handle basic enquiries independently and escalate complex issues to senior officersin accordance withservice level agreements

• Maintain professional communication standards to all enquiries