[What the role is]
Looking for a job that actually makes a difference
Join us at the Forefront of Shaping Healthier Lives
Overview
The Health Promotion Board's vision is to make Singapore a nation of healthier people.
Come be a part of this journey if you're passionate about creating boundary-pushing work that drives behavioral change.
[What you will be working on]
Position Overview
The Health Promotion Board is seeking a dedicated Clinic Executive to support the daily operations of our counselling clinic for vaping cessation whilst providing comprehensive programme management support. This role involves providing administrative and operational support to ensure smooth operations.
Key Responsibilities
Clinic Administrative Support and Patient Management
- Maintain appointment rescheduling records
- Handle patient enquiries and provide information about clinic services
- Maintain patient documentation and ensure proper filing systems
- Assist with daily backup of attendee listing and record
Data Management and Reporting
- Extract and share clinic data on weekly basis
- Collect and compile operational data for performance monitoring as required
- Support quality improvement initiatives through comprehensive data collection and analysis
Query Management and Communication
- Manage clinic mailbox and address enquiries
- Maintain accurate records of all communication interactions for clinic
- Maintain professional communication standards to all enquiries
Team Support and Coordination
- Provide backup support for various clinic functions as needed
- Any other administrative work that may be required to support clinic operations
- Programme Support
Programme Operations Management
- Process validation test applications and maintain test appointment scheduling
- Conduct virtual validation test and verify validation test results
- Process incentive disbursements to participants
- Update and maintain participant database and programme touchpoint locations as required
Inventory and Logistics Management
- Coordinate distribution of programme collaterals and materials
- Track logistic flow of inventory movement between vendors and storage facilities
- Monitor stock levels and coordinate replenishment as needed
Data Management and Reporting
- Extract and share programme data on weekly basis
- Collect and compile programme operational data for performance monitoring as required
Query Management and Communication
- Manage shared mailbox and address member of public queries
- Maintain accurate records of all participant interactions for programme
- Handle basic enquiries independently and escalate complex issues to senior officers in accordance with service level agreements
- Maintain professional communication standards to all enquiries
[What we are looking for]
Skills & Competencies
- Excellent customer service, communication, and data reporting skills
- Strong time management abilities and capacity to handle multiple concurrent tasks
- Proficient knowledge of Microsoft programmes (Excel, PowerPoint, Word, Outlook)
- Meticulous attention to detail and comfortable working with numerical data
- Comfortable with IT systems and ability to learn new software platforms quickly
- Strong organisational skills with ability to manage competing priorities
- Professional demeanour and ability to maintain strict confidentiality
Working Arrangements
- Monday to Friday, 7.45am to 5.15pm
- Work physically onsite
