The Role
As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect's clinical sessions through various channels, including email, chat, and call support.
What You'll Do
- Operational Efficiency:
- Collaborate with the medical team to ensure the smooth operation of the clinic
- Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR)
- Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks
- Manage cashiering duties, including payment collection and filing
- Oversee inventory tasks, including stock checking, updating, and ordering
- Maintain cleanliness and hygiene standards within the clinic.
- Client engagement (For corporate clients):
- Engage with users through email, chat, and calls to provide support on Intellect's Clinic services
- Offer comprehensive information on available resources and options, empowering informed decision-making
- Network engagement and deployment:
- Support the Care Operations team in receiving, documenting, and deploying B2B service requests
- Navigate administrative processes, including financial assistance and responding to emails
Requirements
Who You Are
- Candidates must possess at least a Diploma.
- Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred
- Possess good communication and interpersonal skills
- Responsible individual, meticulous, willing to learn and a team-player.
- Proficient with technology
- Fluency in written English with an additional spoken language of Chinese is preferred
Open to candidates in Singapore only.
Benefits
Why You'll Love Working With Us:
- Global company - work in a diverse environment with people from nearly 20 countries
- Generous leave policy - time off to rest and recharge
- Christmas week off - company-wide break during Christmas, separate from annual leave
- Birthday leave - enjoy a day off on your birthday
- Quarterly mental health days - one day off every quarter to focus on your wellbeing
- Flexible work arrangements - work in a way that suits your lifestyle and goals
- Work-life balance - a culture that values personal time and long-term wellness
- Medical coverage - comprehensive insurance for peace of mind
- Performance bonus - high performance is recognised and rewarded
- Development budget - annual allowance to support your professional development
- Mental health support - premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
- Socials and communities - regular non-work events/activities to connect and have fun together
