- Oversee reception operations, handle appointment scheduling, list and coordinate hospital procedures, andensure timely follow-up on payments.
- Maintain clear and professional communication with patients through phone calls, text messages, and email correspondence.
- Administer pre-procedure counselling, including financial guidance, for patients undergoing surgery.
- Provide general clinical care for patients
- Ensure smoothday-to-day clinic operations
- Process insurance for patients. (Obtain and follow-up on Letter of Guarantee etc)
- Timely submission of claims to the insurance portals
- Collate documents for accounting purposes
- Perform any ad hoc assignment as and when required
Job Requirements:
- Experienced in Plato is a must. Experienced in helping patients in insurance claims.
- Relevant working experience as a clinic assistant in a specialist clinic is a must.
- Seeking a Chinese-speaking clinic assistant to provide translation support for patients.
- Strong interpersonal skills. Well-groomed and presentable. Ability to maintain a neat and professional appearance suitable for a client-facing environment.
- Excellent customer-service mindset.
- Working location: Mount Elizabeth Orchard
- Clinic Operating hours: Mon - Fri (8.30 am to 5.30 pm) and Sat (8.30 am to 12.30 pm)
EA Personnel Name : Faith Tan
EA Personnel Registration Number: R1106815
EA Licence No :10C3060
HR Affiliates ROC No: 53164100K
