Clinic Assistant (Office Hours)

Job Description

Perform department operations

Administer clinic's appointment resources and slots management

Manage frontline and assist second tier escalation in patient management

Order, Monitor and maintain inventories of clinical non-clinical items

Arranges for prescribed laboratory tests, specialist referrals and/or any other procedures

Reconcile daily monetary transactions

Any other ad-hoc duties as assigned.

Provide clinical support

Assist doctors during the treatment and examination of patients

Perform basic clinical procedures

Perform measurement of basic health parameters

Prepare consultation rooms

Prepare patients for physical examination or minor procedures to be performed by doctors

Prepare patients records and documentation pre- and post- consultation and procedures

Provide patient and caregiver education when necessary

Provide frontline services

ldentify situations where patients require additional attention

Manage patients feedback and enquiries

Perform patient registration and discharge: Receive, screen and register patients into the clinical system

Perform payment collection procedures: Obtains and verifies patient billing information before collecting payment

Promote use of automated or self-help services

Provide financial counselling to patients

Schedule appointments for patients