Company Overview
A family medicine clinic striving to provide holistic and accessible healthcare in a heart of the Dawson estate.
Job Summary
You will support clinic operations by managing patient registration, scheduling, and communications, assisting doctors during consultations and procedures, handling payments and claims, and maintaining clinic supplies and records to ensure smooth daily functioning.
Responsibilities
- Register patients and schedule appointments while sending timely reminders to reduce no-shows
- Respond promptly to phone, SMS, and email queries to support patient communication
- Process payments and prepare accurate submissions for TPA (Third-Party), Medisave, and insurance claims
- Prepare medications for doctor review and dispense medication following clinic protocols
- Assist in performing simple in-clinic procedures such as ECG and nebulizer treatments after training
- Support doctors during consultations and perform chaperone duties to ensure patient comfort and safety
- Address first-level patient complaints to resolve issues quickly and maintain patient satisfaction
- Maintain and update patient records accurately according to standard guidelines for compliance and continuity of care
- Assist with daily clinic operations including upkeep, medication, consumables, and equipment management
- Monitor and replenish medication, consumables, and equipment to maintain clinic readiness
- Perform administrative tasks related to patient care and clinic operations to support smooth workflow
Required competencies and certifications
- Ability to work a 5.5-day workweek including rotating shifts (AM, Noon & Evening) and alternating weekends, with no overnight shifts
- Diploma in any discipline or GCE A Level / O Level / Higher NITEC qualification
- Familiarity with computer usage and clinic operations to perform daily tasks efficiently
- Keen service attitude towards patient care and willingness to learn new skills
- Ability to work dependably as part of a team
Preferred competencies and qualifications
- Prior experience in hospital or medical clinic operations or front desk duties (training provided if not)
- Prior experience as an enrolled nurse to assist with clinical tasks
- Familiarity with Plato CMS for clinic management
- Experience submitting insurance and Medisave claims to streamline patient billing
- Proficiency in Mandarin or dialects to assist non-English-speaking elderly patients
