Clinic Assistant

• Oversee and support frontline operations, including patient registration, appointment scheduling, referral coordination, and cashiering duties when required.

. Attend to walk-in patients, phone enquiries, and emails in a timely and professional manner, ensuring high standards of patient service.

. Provide guidance and support to Clinic Assistants to ensure smooth daily clinic operations.

. Perform chaperone duties and assist in explaining medical procedures to patients when necessary.

. Support doctors in language translation when required to facilitate effective communication with patients.

. Ensure accurate and well-organised patient records in compliance with clinic and regulatory requirements.

. Monitor and manage drug inventory, including stock checks, ordering coordination, and ensuring proper storage and documentation.

. Ensure proper maintenance of clinic facilities to maintain cleanliness, safety, and a professional image.

. Ensure compliance with patient confidentiality, data protection regulations, and clinic policies.

. Perform phlebotomy duties when required and when appropriately trained.

. Ensure adherence to Standard Operating Procedures (SOPs) and conduct routine operational checks and audits within the clinic.

. Support clinic management in daily operational matters, including collating, analysing, and compiling patient management indicators and operational reports for management review.

. Assist in coordinating staff schedules and coverage when required to ensure adequate manpower.

. Support process improvement initiatives to enhance clinic workflow and patient experience.

. Assist with operational coverage at other facilities when required.