Job Summary
The Clinic Assistant supports the daily operations of the eye clinic by assisting ophthalmologists and optometrists, preparing patients for examinations, maintaining clinical equipment, and ensuring a smooth and efficient patient experience.
Key Responsibilities
Patient Care & Assistance
- Greet and guide patients through clinic procedures
- Prepare patients for eye examinations and treatments
- Assist doctors during consultations and minor procedures
- Perform basic pre-test procedures - Vision eye test etc
- Ensure patient comfort and safety at all times
Clinical Support
- Clean, prepare, and maintain ophthalmic instruments and examination rooms
- Sterilize equipment according to clinic protocols
- Assist with administering eye drops under supervision
- Monitor and restock medical supplies- Stock Inventory
Administrative Duties
- Schedule appointments and manage patient flow
- Maintain accurate patient records and documentation
- Handle billing, insurance forms, or payments if required
- Answer phone calls and respond to patient inquiries
Patient Care Counsellor
- Address patient concerns, fears, and questions with empathy
- Assist with scheduling surgeries and follow-up appointments
- Provide information regarding hospital stay, recovery time, and lifestyle adjustments
- Maintain patient confidentiality and accurate medical records
- Support patients in understanding treatment costs, insurance, and payment options
- Assist patients in their surgery pre-authorisation submission
General Duties
- Follow clinic policies, hygiene standards, and safety regulations
- Support the clinic team with daily operational tasks
- Maintain confidentiality of patient information
Qualifications & Requirements
- Min. GCE O Level
- Previous experience in a clinic or healthcare setting preferred
- Basic knowledge of eye care or willingness to learn
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to detail and strong organizational skills
Skills & Competencies
- Patient-centered attitude
- Basic computer and record-keeping skills
- Ability to multitask and prioritize tasks
- Teamwork and professionalism
