We are are a specialist surgical practice looking for committed and resourceful people to join our team. As a Clinic Assistant, you play a critical role in providing high quality patient service and contribute to the smooth running of daily clinic operations.
Roles and Responsibilities
- Meet and greet patients, registration, manage front desk and reception. Handle phone enquiries and schedule appointments.
- Prepare consultation rooms and assist doctor during consultation and selected procedures
- Make follow-up appointments, bill explanation, collect payment, explanation of claims processes, coordinate investigations, prepare for surgeries, organize admissions, make follow-up calls.
- Perform administrative duties such as insurance/Medisave claims, maintain filing system and accurate clinical data records, accounts settlement, liaising with labs/ radiology and other clinics.
- Manage stock and inventory of clinic materials restock and perform regular stock-taking.
- Maintain clinic cleanliness and hygiene. Clean and tidy treatment rooms between patients.
- Hold onto and reply to enquiries on Clinic Mobile phone.
- Any other ad-hoc tasks assigned by doctor.
Requirements
- Fluent in English and Mandarin
- Competent with using computers, email and Microsoft office.
- Can multi-task and can work in a fast paced environment
- Customer service oriented
- Can commit to 5.5 day work week.
- Experience in healthcare or customer service setting will be an advantage.
