Company Overview
Assure Healthcare Holdings delivers accessible, patient-centered care through clinics in Bukit Merah and Woodlands. They provide comprehensive family health services, chronic condition management, early screenings, and aesthetic treatments to support overall well-being and confidence.
Job Summary
You will support clinic operations by managing patient registration, scheduling, payments, medication preparation, assisting in procedures, and maintaining patient records to ensure smooth, patient-focused care delivery.
Responsibilities
- Register patients and schedule appointments, including sending timely reminders to reduce no-shows
- Respond promptly to phone, SMS, and email queries to provide clear information and support
- Process payments and prepare accurate submissions for TPA, Medisave, insurance claims, and related documentation
- Prepare and dispense medications for doctor review and patient use, ensuring accuracy and safety
- Assist in performing simple in-clinic procedures such as ECG and nebulizer treatments following training
- Support doctors during consultations and provide chaperone duties to ensure patient comfort and safety
- Address and resolve first-level patient complaints to maintain patient satisfaction
- Maintain and update patient records accurately according to standard guidelines to ensure data integrity
- Assist in daily clinic operations and upkeep to maintain a clean, organized, and efficient environment
- Manage medication, consumables, and equipment by monitoring stock levels and performing replenishment and housekeeping
- Perform other administrative tasks related to patient care, records management, and clinic operations as needed
Required competencies and certifications
- Ability to commit to a 5.5-day work week (44 hours), including Monday evenings and Saturday mornings, with no overnight shifts
- Diploma in any discipline or equivalent (GCE A Level, O Level, Higher NITEC)
- Familiarity with clinic operations to support efficient workflow
- Strong service attitude focused on customer care and continuous learning
- Dependable team player with ability to collaborate effectively
Preferred competencies and qualifications
- Prior experience as an enrolled nurse to support clinical tasks
- Experience in hospital or medical clinic operations, especially front desk duties
- Experience submitting insurance and Medisave claims to streamline administrative processes
- Familiarity with Plato CMS for patient management
- Ability to speak Mandarin or dialects to communicate effectively with Mandarin-speaking or elderly patients
