Reporting to Clienteling & Loyalty Lead for SEAO, this position is in charge of implementation of client initiatives, events as well as improving the overall clienteling performance of CELINE for Singapore, Malaysia and Philippines markets. He/She will focus on driving recruitment, retention and client engagement locally, while spreading the Client culture with retail store teams.
YOUR IMPACT
Clienteling
- Implement regional clienteling programs locally, in coordination with store teams
- Manage communication to stores on latest clienteling initiatives, global/regional directives and campaigns
- Engage with priority clients across key moments as well as day to day business as usual moments
- Identify specific local needs and define specific client programs to recruit, convert and retain clients in order to drive local store performance
- Drive clienteling culture within retail teams and put the client top of mind for everyone
- Set-up actions plans, in coordination with theregional and local teams to improve local performance (in partnership with thetraining, the operations, the local general management)
Operations
- Manage end-to-end planning for (pre)-event activities, gifting and prepare campaign decks
- Ensure timely administration & execution of tasks, deliverables & payments
- Track performance of each initiative and make recommendations for next programs in collaboration with regional team
- Manage and monitor budget consumption as well as the return on investment
KEYS FOR SUCCESS
- Degree or higher qualification
- 5 to 7 years of experience, with a strong background in client development within the luxury sector
- Experience in store, client & event management is highly advantageous
- Self-starter and possess strong time management and organization skills
- Strong problem-solving skills and ability to adapt quickly
- Highly rigorous, precise and has an eye for detail
- Good analytical skills for the monitoring / tracking of the clienteling initiatives
- Excellent communication skills with the ability to engage across levels
COMPETENCES
- A passion for CELINE and the collections
- Proactive, fast & efficient individual with attention to details
- Team player with positive work attitude (committed, dedicated & supportive)
- Excellent Microsoft Excel / Office and computer literacy
- Good analytical & operational ability with provenproblem-solving skills
- Excellent communicator & conscientious working style
