Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role.
Undertake agreed client reporting to ensure clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviors are proactively undertaken.
Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance.
If client base requires, support clients with our internal online travel booking tool, including technical support questions and analysis.
Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of team absences, planned or unplanned.
Provide recommendations to clients on strategic direction of travel program in respect to the CTM Value Proposition. Maintain accountable control on the program with an aim to build relationships and strengthen loyalty with corporate clients.
Develop and execute strategic business plans, detailing objectives, strategies, dependencies and measurable targets. Undertake regular review of client travel program and its performance.
Provide program projections based on trends, needs and that of the travel industry including suppliers, technology and peer groups.
SKILLS AND EXPERIENCE
Minimum 5 years of account management/ servicing experience which at least 2 years within travel or relevant industry
Thorough knowledge of business travel management & travel industry technology is preferred
