Client Success Manager

Sciente Group, founded in 2007, is a multi-award winning, ISO9001, DPTM & Great Place To Work certified, technology focused organisation with business interest in Singapore (HQ), USA, Malaysia, Philippines and India.

We are a trusted efficiency and impact partner for our clients. We help organisations reduce costs, improve operational efficiency, and make faster decisions by embedding data engineering and AI capabilities directly into their teams and delivering measurable outcomes.

Our mission: Delighted clients & community.

Our employee value propositions are: Learning & Development, Career Growth and Sincere & Approachable leaders with a heart. Therefore we promise a stable and a long-term career progression for you.

Key Responsibilities:

Business Development

• Identify and pursue new business opportunities.
• Proactively approach potential clients through networking, cold calling, and attending industry events.
• Build a robust pipeline of prospective clients and roles to ensure consistent business growth.

Client Relationship Management:

• Build and maintain strong relationships with key stakeholders within existing client organizations.
• Serve as the primary point of contact for clients, ensuring regular and transparent communication.
• Develop a deep understanding of client business goals, challenges, and expectations through discovery calls with stakeholders.

Revenue Growth and Retention:

• Identify upselling and cross-selling opportunities to contribute to revenue growth.

Performance Metrics:

• Track and report key performance indicators (KPIs) related to client success and services outcomes.

Internal Collaboration:

• Work closely with pre-sales and delivery teams, to ensure seamless coordination.
• Provide client insights to support the service offerings.

Qualifications and Skills:

• Experience: At least 2 years in business development, client success, account management, or related roles in the IT consulting or technology services industry is mandatory.
• Technology Aptitude and Learning Agility: Strong aptitude for learning about trends in Data, AI or IT services, digital transformation, IT outsourcing, and technology consulting is a key success factor to succeed in this role.
• Inter-personal Skills: Proven ability to build and maintain long-term client relationships.
• Communication Skills: Exceptional verbal and written communication skills with a client-centric approach.
• Problem-Solving: Strong analytical and problem-solving skills to address client challenges proactively.
• Result-orientation: Ability to work smart, with high-energy towards achiving agreed KPIs consistently.
• Education: Bachelor's degree in IT, Business Administration, or a related field MBA is a plus.

Why Join Us

• If you believe, that the true power of digital transformation lies in the synergy between technology and people, then you shall enjoy promoting our value innovation i.e. amalgamation of business technology focus, Data & AI expertise and Technology Talent expertise.
• Be part of a dynamic, client and community-driven environment where collaboration and results are valued.
• Opportunities for professional growth and development in a fast-paced, rewarding industry.
• Work with a multi-award winning, ISO9001, DPTM and Great Place to Work certified organisation. To know more, please visit https://www.sciente.com

What else should you know

Our office location: Changi Business Park, near EXPO MRT and this role is 100% on-site role.

Fresh graduates with education in Computer Science or related field shall be considered.

Should you be interested in this opportunity, please send in your resume in confidence to [Confidential Information].

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for next steps.