Job Description
Client Success Manager
Hong Kong/Singapore
Monday - Friday, 9.00am - 6.00pm
Hybrid
If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 2,500+ people around the globe.
As a Strategic Account Manager, you will strengthen relationships with our C-Level, Fortune 1000, and other large corporate clients. The job involves relationship management with important CSC customers, handling client issues as they arise, and strategically partnering with our largest customers. This position requires extensive client contact including some face-to-face meetings. To be selected for this role, outstanding customer service/relationship management skills are a minimum requirement. This role would suit someone who understands the value of long-term relationships and seeking a career working with cutting edge technology and global internet branding.
What You'll Do For Us:
- Building relationships with C-Level Executives
- Managing customer relationships and driving growth in assigned accounts, particularly in the Greater China region
- Maintaining relationships, lead account planning, and opportunity identification
- Planning, facilitating, and/or conducting negotiations for assigned accounts
- Opportunity prioritization and overall account planning for assigned accounts
- Revenue and customer satisfaction on assigned accounts
- Planning and executing effective sales calls
- Deep understanding of the customers business goals and objectives
- Working on client briefs, holding face-to face client meetings, and telephone calls
- Liaising with CSC's marketing team to create campaigns for your industry sector
- Maintaining thorough up-to-date notes, leads, quotations, and contracts through CRM system
- Developing effective client presentations
- Keeping abreast of news in industry sector
- Networking by attending industry specific events and trade shows
- Sharing sales, product knowledge, and ideas with other team members
- **This position is not commission based**
What technical skills, experience, and qualifications do you need
- 3 years of relevant experience
- Comfort and experience working with C-level executives
- Account Management experience preferred
- Intellectual property background preferred
- Business Development
- Account Management
- A history of detail-oriented multi-tasking in a deadline-driven environment
- Excellent analytical and problem-solving skills
- Ability to handle escalated client issues
- A commitment to, and experience in, providing excellent customer service
- Ability to think strategically to meet the clients needs
- An energetic and enthusiastic willingness to assist customers
- Effective communication and organizational skills (verbal and written)
- Bilingual Skills - English, Mandarin & Cantonese preferred
- Strong business acumen
- Ability to collaborate effectively with colleagues
- Proficiency in MS Office applications required
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
