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Client Success Management (Marketing Agency)

2-5 Years
SGD 3,500 - 5,500 per month
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  • Posted 5 days ago
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Job Description

Job Responsibilities:

  • Serve as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of projects.
  • Develop and maintain strong client relationships by understanding their business objectives and aligning solutions to meet them.
  • Monitor campaign performance, analyze metrics, and provide actionable insights and recommendations to clients.
  • Collaborate with internal teams (creative, media, analytics, operations) to ensure seamless execution of campaigns and services.
  • Proactively identify opportunities for upselling and cross-selling relevant solutions to enhance client ROI.
  • Handle client queries, resolve issues efficiently, and ensure consistent client satisfaction.
  • Prepare regular performance reports, presentations, and business reviews for clients.
  • Stay updated on industry trends, competitor offerings, and emerging media technologies to provide informed recommendations.

Requirements:

  • Bachelor's degree in Marketing, Business, Communications, or related field.
  • Strong understanding of digital marketing channels, media planning, and campaign analytics.
  • Excellent interpersonal, communication, and presentation skills.
  • Highly organized, detail-oriented, and capable of managing multiple clients/projects simultaneously.
  • Proactive problem solver with a client-first mindset.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.



HOW TO APPLY:

Interested applicants, please click on Apply Now. We regret only shortlisted candidates will be notified.

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Job ID: 145349777

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