Client Success Executive

About Truescope (Singapore) Pte. Ltd. 

Truescope (Singapore) Pte. Ltd. is a SaaS (Software as a Service) technology company that provides integrated media monitoring services for clients to make informed communications decisions. 

Truescope (Singapore) is part of the Dataxet Group that has over 1,000 clients in Southeast Asia and is considered to be one of the leading players in the media monitoring and data intelligence space.

Learn more about us at https://www.truescope.com/.

Job Description

Are you an aspiring professional with a penchant for innovation, a knack for problem-solving, and a passion for forging meaningful client relationships As a Client Success Executive at Truescope, you'll thrive in our client success team, surrounded by enterprising individuals who value independent thinking and teamwork.

Your Primary Responsibilities:

• Client Champion: Manage and champion a portfolio of clients, understanding their priorities, and helping them achieve their objectives with Truescope.
• Build Relationships: Cultivate strong relationships with our existing clients, ensuring they receive top-notch service and advocating for their future success.
• Media Maverick: Educate new clients about Truescope's cutting-edge media intelligence capabilities, and inspire them to harness the full potential of our dashboard and solutions. 
• Team Player: Collaborate seamlessly with internal stakeholders to ensure our clients receive unparalleled value at every turn. 
• Influential Communicator: Showcase your skills in facilitating meetings with client stakeholders across the spectrum, from analysts to C-suite executives.

Requirements 

• A minimum bachelor's degree in Business (preferably in communications or marketing) or a related discipline.
• Juggling multiple projects and meeting deadlines is second nature to you.
• Your meticulous and task-oriented approach ensures nothing falls through the cracks.
• A track record of 2-3 years in business development, account management/client success, or client-servicing roles, with a history of exceeding retention/churn quotas or adoption targets.
• Customer-facing experience within the SaaS/Software industry is a big plus.
• Experience in media/advertising/PR/Communications/marketing will set you apart from the rest. 

About Truescope (Singapore) Pte. Ltd.

At Truescope Singapore, we're not just a SaaS (Service as a Software) technology company; we're a dynamic hub of innovation in media monitoring services. As part of the Dataxet Group, we boast a client base of over 1,600 in Southeast Asia, cementing our position as a pioneering player in the media monitoring and data intelligence space. If you're ready to be part of something big, check us out at https://www.truescope.com/.