Client Success Executive Healthcare Technology
Location: Singapore (Hybrid)
Travel: Up to 25% across APAC
Shape the future of digital healthcare across Asia
At Altera Digital Health, we're helping healthcare organisations deliver better care through smarter technology. As part of Constellation Software, one of the world's most successful vertical market software companies, we support hospitals and health systems globally with innovative digital health solutions.
Our platforms including the Sunrise Electronic Health Record enable clinicians and healthcare organisations to work more efficiently, improve patient outcomes, and transform care delivery.
We're now looking for a commercially minded Client Success Executive to join our APAC team in Singapore and manage a portfolio of strategic healthcare clients.
The Role
This is not a traditional support-style customer success role.
As a Client Success Executive, you will act as a strategic partner to healthcare organisations, ensuring they achieve measurable value from their technology while identifying opportunities to expand and grow long-term partnerships.
You will manage a portfolio of hospital and healthcare clients across the region, combining relationship management, strategic account planning, and revenue growth.
What You'll Do
Drive Client Growth & Partnerships
- Own the full lifecycle of strategic healthcare accounts, including renewals, retention, and expansion opportunities
- Identify upsell and cross-sell opportunities across Altera's healthcare solutions
- Develop strategic account plans aligned to both client outcomes and commercial growth
Build Executive Relationships
- Partner with hospital executives, CIOs, CMIOs, and clinical leaders
- Lead quarterly strategic reviews and executive discussions on digital health strategy
- Position Altera as a trusted technology partner
Deliver Measurable Client Success
- Ensure successful adoption and optimisation of EHR and healthcare technology platforms
- Monitor client health metrics, satisfaction scores, and engagement
- Work cross-functionally with Product, Services, and Support teams to deliver outcomes
What We're Looking For
We're seeking someone who understands both enterprise technology and the healthcare ecosystem.
Required Experience
- Strong experience in client success, account management, or sales within enterprise software, SaaS, or healthcare technology
- Proven experience owning revenue through renewals, expansion, or account growth
- Experience working with healthcare organisations, hospitals, or clinical systems
- Ability to build relationships with senior healthcare stakeholders and executives
Strongly Preferred
- Experience with Electronic Health Records (EHR) or clinical systems
- Background in healthcare IT vendors, healthtech, or hospital technology environments
- Experience managing complex enterprise clients across multiple stakeholders
Why Join Altera
- Work at the forefront of digital healthcare transformation
- Join a global organisation backed by Constellation Software
- Be part of a collaborative APAC team driving real healthcare impact
- Flexible hybrid working model
- Opportunity to build strategic partnerships with leading healthcare organisations
Ready to make an impact in digital health
If you have a strong commercial background in healthcare technology or enterprise SaaS and enjoy building strategic client partnerships, we'd love to hear from you.
Apply today and help us enable clinicians, empower patients, and transform healthcare.
