Client Solutions Manager is a solution-driver and business consulting specialist who puts our customers at the core. This is an opportunity to build and manage key relationships, be a platform and product expert, serve as a trusted adviser in marketing, advertising & enterprise strategies, lead media planning and measurement for our diversified solutions portfolio ranging from Fortune 500 corporate to start-ups. This role is embedded in the sales team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions for our clients, and drive revenue by negotiating and optimising opportunities that deliver on our client's business objectives.
Responsibilities
- In partnership with a Client Partner, analyze client situations and devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value
- Partner with wide ranging client stakeholders - including marketing, CRM, loyalty, customer service, security, and compliance teams - to identify opportunities and drive the adoption of advertising and enterprise solutions
- Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
- Drives product innovation internally with cross functional partners based upon market trend and emerging needs of clients
- Plan media and creative material structure and lead the implementation of campaigns to deliver against client business objectives
- Outline and assess measurement scheme, tracking, and results delivery to study the effectiveness of Facebook solutions
- Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
- Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you
- Manage complex external and internal work streams, and optimize clients advertising operation mode to meet business objectives
- Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, etc.)
- Build and manage relationships with both C-suite and front-line stakeholders in clients and agencies
- Collaborate very closely with a wide-range of internal cross functional teams and cross region counterparts
- Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Facebook solutions
Minimum Qualifications
- 5+ years experience working directly with marketing, enterprise, media and/or consulting firms and demonstrated leadership skills required
- Effective and innovative problem solving and decision-making skills
- Experience working effectively with Cross functional partner teams and all levels of management (internally and externally)
- Familiar with managing multiple projects while maintaining strict attention to details
- Demonstrated experience to communicate, collaborate and work effectively on a team
- Demonstrated experience to build ongoing relationships with external clients
- Experience Microsoft Excel and data analysis skills
- Professional working proficiency in English is essential for success in this role
- BA/BS degree
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
