Client Services Specialist

0-2 years
31200 - 45600 SGD
1 Applied
Job Description

Our ideal candidate should have excellent organizational skills and can handle sensitive information confidentially. Desired personal traits include strong people skills, be collaborative and a can-do mindset.

Roles and Responsibilities:

  • Deliver personalized service over the telephone/email to customers in an effective and efficient manner.
  • Support clients in the onboarding process and provide support post-on-boarding
  • Oversee new account start-ups
  • Ability to understand customers needs and provide appropriate solutions and attention promptly
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
  • To adhere to professional standards of behaviour & conduct in dealing with customers
  • Solicit customers feedback and identify problem trends for improvement actions.
  • Work with the different business units to address and resolve issues for customers
  • Schedule, track and prepare materials for client and prospect meetings
  • Be the first line of defence for business

Requirements:

  • Diploma in any discipline with approximately 3 - 5 years of relevant experience.
  • Experience as a Customer Support Specialist or similar client service role.
  • Familiarity with the financial industry in a call centre environment is a plus.
  • Has a passion for customer service.
  • Able to work in a fast-paced and demanding environment.
  • Proactive and eye for details
  • Well-organized and results-focused ability to multi-task and problem-solve.
  • Comfortable to work rotating shift hours including weekends and public holidays, if required.
  • Effective communications skills in both English and Mandarin in order to liaise with both English & Mandarin-speaking counterparts

If you are looking to be part of a growing, award-winning team within the financial technology industry, we would like to hear from you. Remuneration will be commensurate with experience and qualifications.

We regret that only shortlisted candidates will be notified.