Client Services Officer (Corporate Banking)

Job Responsibilities
. Ensures highest standard of service delivery to our customers.
. Monitor and respond to incoming calls/emails/social media platform/written correspondences
. Maintains confidentiality of the Bank's customers and data.
. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely,
accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle
accuracy and operational effectiveness

. Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary
documentation of complaints, issues and subsequent solutions.
. Ensure group compliance & control standards are observed and met in the execution of customers transaction requests
. Uses technology and system tools as directed and within established guidelines.
Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre's knowledge management system.
. Keeps abreast with current issues in the banking environment and competitors innovations.

Job Requirements

. Degree/ Diploma in any discipline.

. Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

. Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.

. Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

. Possess good command of written and spoken English.

. Good analytical skills passion for working and is good in working with numbers.

Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing

environment.

. Passion for working, responsible and with good working attitude.

. Proficient in PC skills including MS Office applications.