Client Services Manager (Exclusive and Retained) global Advertising Powerhouse

Company Overview:

My client is an international design-driven marketing at retail consultancy. With a strong reputation for developing smart, strategically sound retail visibility solutions for global blue-chip brands, They offers strategy, consulting, and design services from its base in Singapore.

Role Summary:

The Client Service Manager will play a critical role in supporting the Director, Shopper in managing client relationships, ensuring seamless project execution, and driving client satisfaction. This role requires a proactive, detail-oriented individual with strong client service skills, project management expertise, and the ability to work collaboratively across teams. The Client Service Manager will act as a key liaison between the client, internal teams, and external partners to ensure the successful delivery of shopper marketing initiatives.

Key Responsibilities:

Client Relationship Management:

1. Serve as the primary point of contact for selected clients on day-to-day client communications, ensuring timely and effective responses to client inquiries and requests.
2. Build and maintain strong, long-lasting client relationships by understanding client needs, anticipating challenges, and providing proactive solutions.
3. Support the Director, Shopper in managing key enterprise clients, including Heineken, ensuring client satisfaction and retention.
4. Coordinate client meetings, prepare agendas, and ensure follow-up on action items.

Project Management:

1. Oversee the end-to-end project lifecycle, from initial client brief to final delivery, ensuring projects are completed on time, within scope, and within budget.
2. Collaborate with internal teams (strategy and creative) to ensure seamless execution of client projects.
3. Use live documents (TEAMS, docs, sheets) to manage project timelines, deliverables, and communication.
4. Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful delivery.

Operational Excellence:

1. Ensure all project activities adhere to internal workflow processes and quality standards.
2. Track finances and ensure clear budgeting for each project

Team Collaboration & Culture:

1. Foster a collaborative and positive team environment by contributing to team culture, recognizing achievements, and promoting open communication.
2. Facilitate and participate in shared work sessions, brainstorming, and post-campaign reviews to drive continuous improvement.

Required Skills and Experience:

• 4+ years of experience in client service, account management, or project management, preferably within the shopper marketing or retail industry.
• Good understanding of marketing principles and strategies.
• Exceptional organizational and project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both verbal and written, with the ability to present ideas clearly and persuasively.
• Proven ability to build and maintain strong client relationships.
• Proficiency in using collaboration tools such as Microsoft TEAMS, Google Docs, and Sheets.
• Ability to thrive in a fast-paced, dynamic environment.

Preferred Skills and Experience:

• Knowledge of the APAC retail and shopper marketing landscape.
• Familiarity with financial tracking and reporting.
• Strong problem-solving skills and a proactive approach to challenges.

Character Traits:

• Confident, objective, and engaging.
• Organized, self-starter with the ability to juggle multiple tasks concurrently.
• Strong growth mindset