Client Services Executive (Temp)

Eagles Mediation & Counselling Centre (EMCC) established in 1997, is one of the region's foremost organisations that pioneered family mediation and training, and one of the few agencies with expertise to provide integrative services in mediation and psychotherapy.

EMCC has continued to evolve yet always endeavouring to be true to our vision of Bringing Hope and Restoration - to lost and hurting individuals, and broken relationships through our counselling and mediation services. On the upstream, EMCC actively develops prevention and early detection of psycho-emotional and relational problems. This includes training, public talks and workshops, in-company training, community outreach programmes, resource development, among others. These are aimed at empowering individuals through imparting and equipping of knowledge and self-help skills to effectively manage their interpersonal relationship challenges. We advocate for destigmatisation of mental health and normalise seeking help through public campaigning.

EMCC is a non-profit with Institute of Public Character status.

Job Description

We are seeking a compassionate, organized, and proactive Client Services Executive to serve as a vital link between EMCC and the community we support. This role is responsible for managing a caseload of clients, conducting intakes and assessments, developing service plans, and connecting clients with essential internal and external resources. The ideal candidate is a skilled communicator, an empathetic listener, and a resilient problem-solver who is passionate about making a tangible difference in the lives of others.

Responsibilities and Tasks

Client Intake & Assessment

. Conduct initial screenings and comprehensive assessments to understand clients needs, strengths, and challenges.

. Manage the client onboarding process with empathy and professionalism.

. Maintain accurate and confidential client records in accordance with EMCC and NCSS guidelines.

Case Management & Service Coordination

. Develop, implement, and monitor individualized service plans in collaboration with clients.

. Build strong, trusting, and supportive relationships with clients through regular follow-up.

. Maintain meticulous and up-to-date case notes and documentation in our client Database Management System (DMS).

. Prepare reports on client progress, outcomes, and program metrics (MyOutcomes).

. Ensure all practices comply with PDPA and EMCC SOPs

Core Competencies:

. Empathy & Compassion: A genuine desire to help others and the ability to connect with people from all walks of life.

. Resilience & Self-Care: The emotional maturity to handle stressful situations and prevent burnout.

. Problem-Solving: A proactive and creative approach to overcoming challenges and barriers.

. Time Management: Prioritizes tasks effectively under deadlines.

. Confidentiality: Unwavering commitment to maintaining client confidentiality and ethical standards.

. Teamwork: Collaborative spirit and ability to work effectively within a multidisciplinary team.

Requirements:

. Diploma or bachelor's degree in social work, Psychology, Human Services, or a related field.

. 2-3 years of experience in a case management, client services, or social service role.

. Prior experience working with vulnerable populations will be advantageous (e.g., youth, families, individuals experiencing homelessness or mental health challenges).

. Understanding of case management principles and a trauma-informed approach.

. Excellent interpersonal, verbal, and written communication skills.

. High level of cultural competency and ability to work with diverse communities.

. Superior organizational skills and the ability to manage a complex caseload with multiple priorities.

. Proficiency with Microsoft Office and client Database Management System.

. Fresh graduates are welcome to apply.