Join Us In Building the Future of Precision Health
Lucence is a precision health company accelerating early detection of cancer and age-related diseases. We help people live longer, healthier lives through advanced testing that identifies risks before symptoms appear. Operating from twin hubs in Singapore and Silicon Valley, our multidisciplinary team spans tech, commercial, and clinical roles.
Join us to build a world where cancer and diseases of ageing are caught early and treated accurately. Together, we are making this future a reality.
ABOUT THE ROLE
- Support the day-to-day operations of the sales team to help achieve company's business goals and sales targets.
- Coordinate patient and clinic requests: manage queries, prepare sample kits, and process order forms with accuracy and speed.
- Deliver excellent service to clinics, physicians, and patients, fostering trusted relationships at every touchpoint.
- Manage inventory: monitor and replenish consumables (streck tubes/kits) to ensure uninterrupted operations.
- Track samples: follow through on QC completion and secure timely acknowledgement from customers.
- Drive efficiency: identify bottlenecks in sales and service workflows, and take initiative to implement improvements.
- Enable transparency: track progress of monthly/quarterly sales initiatives and prepare clear internal reports.
- Support tools & systems: help implement and optimize CRM/sales automation to reduce administrative load on sales reps.
- Assist with events: coordinate logistics for seminars and other ad hoc activities as required.
ROLE REQUIREMENTS
- Diploma or higher in Business Administration, Life Sciences, or a related field.
- Prior experience in customer service, patient support, or sales coordination is an advantage.
- Strong organizational and multitasking skills, with sharp attention to detail.
- Excellent communication and interpersonal abilities comfortable liaising with both clinicians and patients.
- Ability to work under pressure in a fast-paced environment, including flexibility for occasional support outside regular hours.
- Familiarity with CRM tools (e.g. OnePageCRM, Salesforce) is a plus.
WHAT WE HAVE TO OFFER
- Meaningful Mission: Being at the forefront of the fight against cancer!
- Global Exposure & Mobility: Collaborate with world-class talent across Asia and the US.
- Continuous Learning: Dedicated budget for professional development and training.
- Work-Life Balance: Generous annual leave and parent-care leave to support your well-being.
- Dynamic Culture: A fast-paced, inclusive, and highly collaborative environment where ideas become reality=
EQUAL OPPORTUNITY & INCLUSION
Lucence is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.
RECRUITMENT POLICY
Lucence does not accept unsolicited resumes from external agencies or recruiters. Any resume or candidate details submitted to Lucence employees, offices, or aliases without a prior written agreement and a specific search assignment from our HR Department will be considered the property of Lucence. No fee will be paid if Lucence hires the candidate as a result of such unsolicited submission.
