Client Service & Fund Admin Associate

Main Responsibilities

1. Provide client servicing support which includes but is not limited to:

. Collating, checking and maintaining client KYC documents and other related information as required under the respective policies

. Communicating with clients to collect and verify their personal, financial, investment or other details

. Preparing and ensuring satisfactory completion of client onboarding documentation

. Managing, organising and filing clients documentation

. Preparing and distributing client activity reports and up-to-date position statements.

2. Provide fund administration support which includes but is not limited to:

. Liaising / following up with service providers to coordinate compliance reviews

. Incorporating new investment entities and setting up new bank accounts / new entities

. Preparing subscription documents for new placements

. Collating corporate secretarial documents and instructing service providers to perform share allotments / transfers

. Tracking fund-level invoices and preparing payments requests for approval

. Overseeing preparation of fund-level accounts, tax assessments, AGM preparation and annual returns filings to satisfy statutory and regulatory requirements.

3. Collaborate with other team members on the above responsibilities to ensure a seamless client experience and build / maintain strong client satisfaction / retention, repeat business and referrals

4. Support the team with any ad hoc expense claims, billing/ invoicing, reporting, scheduling, event coordination and other office-related or administrative tasks / activities

5. Contribute ideas to improve processes and updates in internal SOP documents.

Required Skills

1. Communication - Excellent verbal and written communication skills (English is required, other languages desirable)

2. Interpersonal Skills - Active listening skills and the ability to build rapport with High Net Worth Individuals

3. Organization - High attention to detail, ability to manage multiple tasks, and strong time management

4. Problem-Solving - Strong numerical and analytical skills to address client concerns and find effective solutions (financial and accounting literacy desirable)

5. Client-Centricity - Patient, empathetic, and proactive approach to serving clients.

6. Ethical Conduct - High integrity, responsibility and adherence to confidentiality and data privacy standards when handling sensitive client and business information.

Required Experience / Qualifications

1. Education - Bachelor's Degree in related field preferred

2. Technical Skills - Strong proficiency in MicrosoftOffice (Excel, Word, Power Point), familiarity with ERP / CRM systems (Xero, Salesforce, Hubspot), familiarity with Singapore corporate secretarial activities

3. Prior Experience - 3-5 years relevant experience in client servicing and/or fund administration roles in financial or professional services industry (wealth management or private banking desirable).