You will be responsible for providing administrative support of all front line patient service duties registration, admission, billing & payment collection and liaisons for patient feedback/complaints.
Perform patient registration meticulously with relevant admission documentations.
Provide financial counseling, collection of deposits from patients/next of kin upon admission.
Administer accurately daily charges incurred by patients and proactively follow up with next of kin/patients on any required deposit top ups.
Perform patient visitation to ensure remarkable service has been rendered to liaise with various departments, if any service recovery/investigation(s) is needed to be performed.
Prepare bill, present and go through bill with next of kin/patient upon patient discharge and collect payment.
Perform monthly procurement of stationery/pantry items.
Handle any other ad-hoc assignments/projects as tasked.
Requirements
Diploma in any discipline.
5.5 days work week
At least 2 years of clinical experience preferably in diagnostic and interventional cardiac procedures.
Relevant experience in the hospitality or healthcare industry preferred.
Pleasant personality with passion for service excellence.
