Client Service Executive (Custody Services) l Contract

1-3 Years

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Early Applicant

Job Description

Responsibilities

Act as the point of contact for clients on custody-related operational matters.
Ensure delivery against Service Level Agreements/Standards.
Maintain excellent client relationships through regular engagement and feedback collection.
Manage and resolve client queries promptly with accuracy and ownership.
Collaborate closely with Operations to ensure service excellence.
Monitor market and regulatory developments and provide client updates (e.g., Newsflashes, Bulletins).
Escalate issues to the appropriate internal stakeholders when required.

Requirement

Bachelor's degree or Diploma in Business, Finance, or a related field.
12 years of experience in client service, operations, custody services, or financial services.
Excellent communication and client management skills.
Detail-oriented, proactive, and committed to service excellence.
Good to have knowledge of custody or securities services.