Pertinent Law LLP is hiring! We are seeking a motivated and client-oriented Client Account Service Executive to join our firm.This role will primarily be responsible for providing administrative, managing documentation, maintaining accurate records of cases, and ensuring timely processing of paperwork. In addition, the role involves active client management, which includes advising clients on their inquiries, and managing expectations throughout the engagement to ensure a positive client experience.
Scope of Work (not limited to):
- Manage and maintain accurate records of client cases and related documentation.
- Trackthe progress of cases to ensure timely follow-ups and completion of required action.
- Prepare, organize, and file paperwork in compliance with internal processes and confidentiality standard.
- Assist in the preparation of reports, presentations, and internal communication.
- Coordinate with internal teams to ensure smooth handling of administrative task.
- Serve as a point of contact for clients, responding to inquiries and providing timely updates.
- Advise clients on suitable products or services based on their needs and objectives.
- Escalate client concerns or complex cases to the appropriate departments when necessary.
Requirement:
- Min. Diploma in any field
- At least 1 years of work experience in Customer Service / Sales added advantage
- No experience welcome to apply as training is provided by Mentor
- Able to adapt to fast-paced environment
- Basic proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook
- Customer service and client-focused mindset with a problem-solving attitude
- Detailed and meticulous
- Willing to occasionally support ad-hoc tasks or extended hours during peak periods
Interested applicants may apply or send your resume directly to (We regret to inform that only shortlisted candidates will be notified.)
