Client Service Executive

Company Overview / Employee Value Proposition

Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001. AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF). Its clientele list includes SMEs to MNCs from various industrials ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider. AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.

Job Summary

The Client Service Executive supports corporate and individual clients by managing enquiries, follow-ups, and service coordination to ensure high service standards are met.

Responsibilities

• Serve as the primary liaison to corporate and individual clients to facilitate clear and timely communication
• Respond promptly to client enquiries and requests to resolve issues and provide accurate information
• Coordinate with internal teams to ensure delivery of services meets client expectations and deadlines
• Maintain and update comprehensive client records and documentation to support service continuity and compliance
• Assist in client relationship management by tracking interactions and supporting follow-up activities to enhance client satisfaction