Client Service Associate (Mandarin/Cantonese speaker)

The Team: S&P Global Market Intelligence is actively seeking an Associate Client Support professional to join our team in Kuala Lumpur. This role offers a unique opportunity to collaborate with colleagues across various business lines and global regions, focusing on our Debtdomain platform. We value team members who are eager to learn about finance, banking, and high technology, contributing to a dynamic and globally connected environment.

Responsibilities and Impact:

• Deliver front-line client services and comprehensive support for the Debtdomain platform, working as part of a global team of Service Analysts.

• Build and maintain robust customer relationships, providing outstanding client service, including onsite client coverage, training, and support where applicable, to ensure client success.

• Proactively identify and resolve product or service issues by clarifying customer concerns, determining root causes, and effectively escalating technical matters to product and development teams.

• Capture and channel valuable user feedback to management, contributing directly to the continuous improvement and evolution of our products and services.

• Manage and prioritize tasks effectively, adhering to deadlines and demonstrating the ability to independently resolve varied and non-routine issues.

• Collaborate seamlessly across multiple organizational and functional departments, taking initiative to offer support to the broader team.

• All employees are required to work from the office a minimum of 2 days per week.

What We're Looking For:

Basic Required Qualifications:

• An S&P Global employee at this level would typically have 1+ years of experience in client support, financial services, or a technology-related field.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and demonstrated experience with internet-based applications.

• Superior English communication skills (written and verbal), including strong interpersonal skills and an articulate phone presence, coupled with fluency in Mandarin.

• Excellent prioritization, organizational, and time management skills, with a keen ability to identify, escalate, and resolve issues or concerns.

• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications:

• A Bachelor's degree in Finance or Technology is preferred.

• Demonstrated ability to apply skills and knowledge to defined situations, consistently seeking ways to improve quality within their work area.

• Resourcefulness and a solution-oriented mindset, proactively seeking new information to broaden perspective and generate innovative ideas.

• A collaborative team player who actively seeks ways to work with others and contribute beyond individual tasks, supporting team goals.

• Strong emotional intelligence, understanding how personal behavior impacts different situations and actively participating in team discussions to foster shared understanding