- Provide a positive, courteous and pleasant customer experience. Demonstrate high professionalism in sharing CELINE's brand story and product knowledge when communicating with clients in all channels.
- Be proficient in advising clients on CELINE styling and wardrobe. Strive to discover the clients and their needs, and to guide them across the Brand.
- Monitor all escalated complaints, turning negative scenarios into a positive outcome/ opportunity.
- Follow-up on Celine.com orders (changes in status, back-orders, etc.). Ensure timely order processing, and communicate relevant updates on product, expected order volume with relevant stakeholders
- Relay After Sales Care and Customer Care inquiries to appropriate resource and ASQ team
Requirements:
- 1-2 years of experience in call-centre environment
- Clear demonstration of a customer first mind-set
- Strong interpersonal skills and ability to provide feedback in a constructive and professional way
- Able to work a varied schedule/ shifts including hours/days/nights/holidays
- Demonstrate agility and ability to deal with ambiguity
- Proficient in Microsoft Office including MS Excel skills
- Proven experience in communicating and influencing across job levels with both internal and external partner
- Thai language & luxury background is a plus
Other Information
Potential starting date: 11 August 2026
Profile
CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
Additional Information
OUR COMMITMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
