Client Relationship Manager (Tagalog or Japanese Speaker)

Position: Client Relationship Manager (Tagalog or Japanese Speaker)

Location: KL, Malaysia (Relocation Package will be Provided)

Summary

As a Client Relationship Manager, you will assist clients throughout the onboarding process and manage relationships with both clients and partners. You will educate clients using the company's platforms and products, proactively contact them to promote services, and handle incoming queries. Additionally, you will maintain accurate records of communications, research regional business opportunities, ensure KPIs are met, support various departments, manage your workflow, and undertake any additional tasks required for job success.

Job Descriptions:

• Assist clients throughout the onboarding process
• Relationship management with new and existing clients and with new and existing Partners
• Educate clients on how to use the company's platforms and products
• Being proactive in contacting clients by telephone and email to promote the company's products and services
• Assisting with incoming queries from clients by telephone and email
• Entering and maintaining detailed and accurate records of your communication with clients on the company's systems
• Researching regional business opportunities, ensuring all KPI's are met
• Supporting and assisting with all departments as required
• Organizing and managing personal workflow
• All the additional ones the company might require for the successful development of the job

Requirements:

• Fluent English and Tagalog or Japanese.
• Excellent communication and written skills as well as attention to detail
• At least one year's experience at the Forex industry in a similar role
• Client focused with excellent customer service, strong negotiation skills
• A broad understanding of financial markets
• Dynamic and self-motivated
• Ability to work independently as well as in a team

Benefits:

• 22 days of annual leave for rest and rejuvenation

• Wellbeing allowance to support personal wellness and self-care

• Comprehensive corporate insurance coverage for peace of mind

• Complimentary breakfast every Friday to kick off the weekend right