Client Relationship Associate

Client Relationship Associate

A client relationship associate is responsible for client relationships before and after the sale process is complete. The candidate handles a variety of queries in person, on the telephone and via emails as they relate to all transactional aspects of bidding, buying, selling and post-sale activities. He /she continues to work with customers to keep them up to date on products and services to maintain that relationship. The client relationship associate -- along with the specialist department, and marketing teams -- plays an integral part in providing and maintaining exceptional client service standards. This position requires excellent communication and strong problem-solving skills as well as a good teamwork.

Responsibilities include:

. Provide excellent client services to clients throughout the whole client journey, i.e. from pre-sale to post-sale.

. Implement customer analysis to identify trends and opportunities to generate revenue or upselling.

. Create positive relationships with new clients to help build the customer base.

. Handle internal and external clients enquiries across all communication channels (in-person, phone calls and emails) in a timely, accurate and professional manner.

. Greet and assist clients at Front of House and escalate issues to relevant departments as appropriate.

. Manage post-sales teams to provide shipping services and address customer complaints relating to products and service.

. Manage customer communications relating to new products and services.

. Collaborate with marketing and sales teams to personalize marketing and sales interactions.

. Reinforce customer loyalty.

. Ensure customer satisfaction.

. Use social media to engage with customers.

. Understand the competition.

Requirements:

. Min. 1-2 years of experience in client relationship management or sales administration job

. Diploma or graduate in any Business or administration related courses

. Bilingual in both English & another language to liaise with associates and clients

. PC Literate: MS Office Applications

. Customer orientated with good interpersonal and communication skills

. Resourceful and able to work independently

. Highly motivated and able to undertake pressure

. Meticulous and able to work under tight deadlines

. Excellent written as well as verbal communication skills

. Solid negotiation skills

. Experience in the auction house or gallery is advantageous