Brief Summary
Join a dynamic team as a trusted advisor, facilitating global AI and technology infrastructure projects. This role offers the opportunity to lead cross-border initiatives while ensuring operational excellence.
Responsibilities
- Act as the primary point of contact for customers deploying AI and technology infrastructure globally. Coordinate end-to-end delivery of cross-border infrastructure deployment projects. Collaborate with clients, vendors, freight providers, customs brokers, and local partners for seamless execution. Translate customer requirements into operational delivery plans. Monitor project timelines, milestones, risks, and dependencies to ensure successful outcomes. Identify and resolve challenges related to customs compliance, documentation, and logistics execution. Manage communications with stakeholders and provide regular updates to clients and internal teams. Enhance client experience while ensuring operational excellence and compliance standards. Support process improvement initiatives as the division scales.
Requirements
- Bachelor's degree or equivalent experience. Minimum of 5 years experience in operations, project management, or customer success roles. Proven ability to manage multiple stakeholders and complex projects simultaneously. Strong commercial awareness along with exceptional relationship management skills. Excellent communication, organizational, and problem-solving abilities. Ability to work independently in a remote and globally distributed team. Highly desirable: Experience in freight forwarding, logistics, customs compliance, supply chain, or international operations. Experience in managing technology deployment or data centre projects is an advantage.
