Job Description
Title: Client Onboarding Manager
Location: Singapore
Department: Client Due Diligence
Schedule: Full Time
Hybrid
Job Summary
As a Senior Onboarding Manager, you will lead the client onboarding function, ensuring strategic alignment with organizational objectives and regulatory compliance. You will drive process excellence, foster innovation, and serve as a trusted advisor to senior stakeholders. This role demands strong leadership, regulatory expertise, and the ability to influence change across the business.
Some of the things you'll be doing:
- Liaise with different stakeholders like the onboarding hub/ service team including supporting the service team in CDD/KYC conversations/discussions with clients to achieve smooth onboarding of clients. As well as interface with Compliance for complex and high risk matters.
- Strategic Leadership: Define and implement onboarding strategies that align with global standards and business goals. Champion continuous improvement and digital transformation initiatives.
- Regulatory & Risk Oversight: Oversee risk assessment frameworks for onboarding processes. Act as the primary liaison with regulators and external auditors on compliance matters.
- Process Optimization: Establish KPIs and reporting dashboards to monitor onboarding performance. Drive automation and efficiency in workflows.
- Stakeholder Engagement: Collaborate with senior leadership to shape onboarding policies and governance. Represent the organization in industry forums and regulatory consultations.
- Team Leadership: Build and lead a high-performing team of Onboarding Managers across the region. Mentor and develop talent, ensuring succession planning and capability building.
- Project & Change Management: Lead cross-functional projects to enhance compliance and operational excellence. Manage change initiatives for new regulatory requirements.
- Thought Leadership: Provide insights on onboarding trends and regulatory developments. Act as a subject matter expert for global onboarding standards.
What technical skills, experience, and qualifications do you need
- Minimum 810 years of experience in client onboarding within professional services, law firms, or financial institutions.
- Deep knowledge of regulatory frameworks, including TCSP, AML, MAS Notices, and global compliance standards.
- Bachelor's degree in law, accounting, business administration, corporate governance, or related fields; advanced qualifications preferred.
- Proven leadership experience with strong stakeholder management skills.
- Excellent communication skills in English; Mandarin proficiency is an advantage.
- Strategic thinker, proactive, adaptable, and results-driven.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
