Client Manager – Singapore

Client Manager - Singapore

POSITION SUMMARY

CXC is seeking an experienced and driven Client Manager to serve as the heartbeat of a partnership we are supporting for one of our clients in Singapore.

This role is 100% onsite in Singapore. In this high-visibility role, you won't just be sitting behind a desk - you will be on the manufacturing floor, leading a dedicated service team and managing a high-volume contingent workforce. You will manage the full talent life cycle from requisition intake and candidate sourcing to onboarding and compliance, ensuring strong headcount fulfilment while maintaining a culture of safety, efficiency, and high morale.

KEY RESPONSIBILITIES

Client Relationship & Operations

. Client Relationship Management: Serve as the primary point of contact for the clients Plant Managers and Production Supervisors.

. Production Alignment: Attend daily production meetings to align staffing levels with upcoming build plans.

. Stakeholder Engagement: Bring confidence and credibility to every client interaction - including the ability to lead a robust job brief, capture requirements with precision, and push back constructively when needed.

. Operational Excellence: Track and report on key performance indicators including fill rates, attrition, and absenteeism.

. Payroll & Timekeeping: Support with complex timekeeping, payroll processing, and invoicing workflows.

Workforce Oversight & Employee Relations

. Workforce Oversight: Lead, coach, and develop the onsite service team and a contingent workforce across multiple shifts and locations in Singapore.

. Employee Relations: Support with onsite coaching, capture and co-manage disciplinary actions, and terminations in accordance with Singapore labour laws and client protocols.

. Onboarding Leadership: Conduct daily onboarding briefings and pre-assessment testing for contingent candidates.

. Safety & Compliance: Capture any Worker's Compensation First Report of Injury (FROI) process and ensure 100% PPE compliance.

Recruiting, Outreach & Assessment

. High-Volume Recruitment: Manage the lifecycle of incoming talent, ensuring onboarding meets client requirements.

. Technical Operations: Navigate comfortably across multiple platforms -ATS, VMS, and internal systems - to maintain a constant pipeline of ready-to-work talent.

. Compliance & Detail: Apply a meticulous eye to all compliance requirements - onboarding documentation, eligibility verification, regulatory adherence, and audit readiness, catching discrepancies early.

. Recruiting Events & Outreach: Develop and execute grassroots candidate marketing strategies and engage in recruitment events to build a sustainable talent pool in the region.

. In-Person Skills Assessments: Administer and evaluate in-person skills assessments tailored to role requirements and compliance standards.

QUALIFICATIONS

. Experience: 5+ years of onsite Agency / RPO / MSP experience specifically within a Manufacturing, Light Industrial, or Logistics environment.

. Certification: Must hold a current Certificate of Employment Intermediaries (CEI) Knowledge of Additional HR (KAH) certification is a strong asset.

. Technical Skills: Comfortable working across multiple platforms including Applicant Tracking Systems (ATS), Vendor Management Systems (VMS),and Microsoft Excel.

. Domain Knowledge: Solid understanding of MOM regulations, OSHA safety standards, and high-volume payroll/timekeeping workflows.

. Communication: Exceptional interpersonal skills with the ability to influence, build trust quickly, and communicate effectively across all levels.

. Adaptability: Proven ability to thrive in a controlled chaos environment where production priorities shift hourly.

WORKING CONDITIONS & BENEFITS

. Work Schedule: Standard Monday-Friday day shift, with required on-call support for shift changes and weekends.

. Work Environment: Fully onsite role in Changi, Singapore, requiring adherence to all site safety protocols and PPE standards.