Client Manager (Cloud Communications)

NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.

At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.

NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.

TeleChoice International Limited (TeleChoice) is a regional diversified provider and enabler of innovative communications. Incorporated in Singapore on 28 April 1998 and listed on the Main-Board of the Singapore Exchange Securities Trading Limited (SGX-ST) on 25 June 2004, TeleChoice is a subsidiary of leading infocommunications group, Singapore Technologies Telemedia Pte Ltd, which operates in the Asia Pacific, the America and Europe.

A Client Manager is a sales professional with the primary responsibility of meeting quotas. The main objective is to cultivate new accounts while also managing specific client accounts, ensuring client retention and actively seeking opportunities for new business. Their performance is assessed using metrics like sales revenue, profitability, and the expansion of new and existing accounts.

Responsibility

* Take primary responsibility for the client and act as internal client owner within assigned accounts

* Manage and grow relationships to drive expansion and renewals across all solutions and services

* Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership

* Lead the business conversations at C-level

* Become the reliable point of contact to further strengthen relationships

* Collaboratively work with extended sales teams to successfully position the solution and/or service and see the opportunity through to closure

* Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time.

Requirements

*Diploma or Degree in Sales and Marketing / Information Technology /Communications

*Knowledge of AWS & Azure Cloud platform and software application in Unified Communications and Contact Centre

*Minimum two years of direct sales experiences in related industry

*Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key

*Natural team player ability to coordinate and liaise with delivery teams across multiple business areas

*Quick learner to understand any new solutions that are ready to take to market

*Ability to ask the right questions and tell great stories and have empathy with the client's challenges. Superior communication skills are a given.