- Location: Town
- Contract Duration: 1 Year (Renewable) + Completion Bonus
- Work Hours: Monday to Friday, Office Hours
Key Responsibilities:
Customer Service & After-Sales:
- Provide exceptional customer service through multiple channels (in-store, phone, email).
- Address client inquiries, manage complaints, and coordinate appointments with prompt follow-up.
- Collaborate with the technical team and assessment centers for repairs and evaluations.
- Handle and ensure compliance for all customer-owned items during the service process.
- Work closely with boutique teams to prioritize urgent repairs and requests.
- Monitor client feedback (NPS and reviews), prepare monthly reports, and suggest improvements.
Team Training & Support:
- Train retail staff to maintain consistent service procedures and technical standards.
- Support boutique operations and events, including floor sales when needed.
- Serve as the regional liaison for product issues and represent the boutique in HQ meetings.
Operations & Administrative Tasks:
- Manage inventory of spare parts, requisitions, shipments, and overseas repair tracking.
- Conduct regular stock counts and keep accurate service records.
- Issue tax invoices, process payments, and handle banking submissions.
- Prepare monthly reports and perform ad-hoc tasks to enhance operational workflows.
Requirements:
- At least 3 years of proven experience in customer service, retail, or after-sales operations.
- Customer-focused with excellent problem-solving and follow-up abilities
- Strong verbal and written communication skills in English additional languages are a plus
- Proficient in MS Office applications capable of working independently and within a team
- Friendly, outgoing, and personable personality
How to Apply:
If you're interested in applying for this role, please submit your detailed resume in MS Word format to .
EA Personnel : R24124899
EA Licence : 22C1376
