Position
Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.
About This Role
We're looking for full-time Client Advisor / Senior Client Advisor to join our ION Store. Reporting to the Store Manager, the Client Advisor / Senior Client Advisor contributes to the growth of sales in the store. The Client Advisor / Senior Client Advisor is responsible for engaging clients and nurture their brand loyalty by conveying Loro Piana values, and maintain customer services as per Loro Piana standards.
Job Responsibilities
- Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction
- Provide excellent customer service and establish long term client relationships
- Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service
- Responsible for the daily store operations in order to ensure the stock and the back-of-house are well-managed
Job Requirements
- At least 2 years of relevant experience in luxury fashion, luxury industry or in similar capacity
- Proven experience in clienteling within a luxury retail environment is essential
- Self-motivated, and a good team player with a can do attitude
- Able to thrive within a high paced environment and being multi-tasking
- Proficiency in English, additional languages a plus
- Flexible to work on weekdays, weekends and public holidays following a rotating roster
- Candidate with more experience will be considered as Senior Client Advisor
