Client Advisor

About LOEWE

Created in Spain in 1846, LOEWE approaches 180 years as one of the world's major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

JOB DESCRIPTION

Role Mission

As a Client Advisor, you will ensure that our clients service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results

Responsibilities

• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations
• Exemplify our brand history and heritage
• Highlight our product categories through your exceptional product knowledge to cross sell and upsell
• Engage with diverse clients, always putting them at ease to develop long lasting relationships
• Develop and grow your client book, updating client information on the relevant company tools
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
• Actively participate in visual merchandising in accordance with LOEWE's visual standards
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house
• Support with inventory management and ad hoc back of house tasks
• Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behaviour

Key Requirements

• Interest in luxury retail, particularly in Leather goods and/or Ready to Wear
• A deep interest in Fashion, Art, and Culture
• Enjoys working within a diverse, dynamic team
• Excels in adapting and connecting with different clients and situations to be a master of client engagement
• Effective communication skills with the sensitivities to build and maintain a client book
• Results driven with a commercial mindset without compromising on the Team Player attitude
• Flexible, adaptable, and collaborative approach to work