Achieving Sustainable Business Ambitions
- Commercial target:
- Achieve and exceed individual and boutique sales targets
- Understand the boutique KPIs and follow related action plans defined by Boutique Management
- Operational excellence:
- Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
- Confidently handle sales transactions, including processing payments, handling returns
- Participate in inventory management, including receiving, stocking, and securing products and accessories
- Build operational knowledge on all digital tools
- Adhere to our Maison commercial policy and rules
- Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
- Assist with visual merchandising and product displays
CULTIVATE LASTING CLIENT RELATIONSHIPS
- Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
- Identify client needs and preferences through active listening and thoughtful questioning
- Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
- Actively seek opportunities to expand our client network through referrals and targeted outreach
- Maintain client database and proactively manage client relationships to drive repeat business
- Invite clients to private events and previews
- Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
- Address client inquiries and resolve issues promptly and professionally
- Facilitate communication between clients and Maison service centers
- Go the extra mile to ensure client satisfaction and build brand loyalty
TRANSMIT YOUR PASSION
- Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
- Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
- Stay up to date on industry trends, competitor activities, and new product launches
- Represent the Maison with sophistication at exclusive events
- Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
- Share knowledge and best practices with team members
- Support and assist colleagues as needed
- Actively participate in team meetings and training sessions
