Client Acquisition Manager (IT & Manufacturing Industries)

Job Description

Candidate is responsible for driving strategic revenue growth within large IT manufacturing customers (e.g., electronics, semiconductors, hardware, OEMs, smart manufacturing environments).

This role focuses on delivering integrated Telco, Managed Services, and Hybrid IT solutions.

Accountabilities:

1. Overall health and performance of the assigned accounts
2. Long-term customer relationship strength and retention
3. Achievement of strategic account plans and objectives
4. Pipeline accuracy and forecasting reliability
5. Year-on-year growth within assigned accounts
6. Successful deal closure within acceptable commercial terms

Responsibilities:

1. Revenue Growth & Sales Performance

• Own and achieve assigned sales quota (Revenue, GP, Signing(OB)) for ITMFG accounts.
• Drive new business acquisition and farming within existing accounts.
• Identify, qualify, and pursue opportunities across StarHubs portfolio (Connectivity, Cloud, Cybersecurity, Managed Services, IoT, 5G, Data Centre, etc.).
• Build and maintain a strong sales pipeline with accurate forecasting in CRM.
• Lead end-to-end sales cycle from prospecting to contract closure.

2. Account Management & Customer Engagement

• Develop and execute strategic account plans for key ITMFG customers.
• Build strong relationships with C-level and key decision-makers (CIO, CTO, IT Director, Operations Head, Procurement).
• Understand customer business priorities, industry challenges, and digital roadmap.
• Position StarHub as a trusted ICT and digital transformation partner.
• Conduct regular business reviews and identify upsell/cross-sell opportunities

3. Solution Selling & Collaboration

• Work closely with Pre-Sales and Product teams to craft compelling, customer-centric proposals.
• Coordinate internal stakeholders to ensure timely solution design and proposal submission.
• Lead commercial negotiations, pricing discussions, and contract finalization.
• Ensure smooth handover to delivery and project teams post-sale.

Minimum Profile/ Track Record:

Education

• Bachelors degree in business, Engineering, IT, or related field.

Experience

• At least 3 years of B2B sales experience in ICT, Telco, Cloud, or Technology solutions.
• Experience managing enterprise or mid-market accounts within IT and/or Manufacturing sectors preferred.
• Proven track record in achieving or exceeding sales targets.

Technical & Industry Knowledge

Strong understanding of:

• Manufacturing IT environments
• Factory automation networking
• Hybrid cloud infrastructure
• Enterprise SD Network, Private 5G, IoT connectivity
• ITIL-based managed services frameworks

Skills & Competencies

• Strong consultative and solution-selling skills.
• Good understanding of ICT solutions (Connectivity, Cloud, Cybersecurity, Managed Services).
• Strong stakeholder management and negotiation skills.
• Excellent communication and presentation abilities.
• Strategic thinking with strong business acumen.
• Self-driven, resilient, and results oriented.

Skills & Competencies